Terms & Conditions

Our terms and conditions are simple.

  • You may exchange or return any item(s) for sizing or quality issues, for up to 30 days from the order date, .  You cover postage to us, we cover postage back to you.  We do not exchange for color changes.
  • If you want to return any item for a refund, there will be a 15% restocking and administrative fee based on the purchase price of the item(s).  Crowdfunded items are subject to a 33% materials and administrative fee based on the pledged amount, when the item(s) pledged for has been placed in the manufacturing queue (usually when the campaign has closed and the survey has been answered).  Also, refunds for Crowdfunded products are given strictly on our discretion.
  • All items returned for exchange or refund must be in resellable condition (ie, no pet smell/dander/hair/fur, no smoke smell, no damage).
  • We reserve the right to determine the resellable condition of the returned products.
  • We do not provide shipping costs for any returns or exchanges.
  • Shipping costs on orders are not refunded with any exchange or return.

About US

ABOUT US

WE PASSIONATELY STRIVE TO SERVE AND SOLVE PROBLEMS FOR THOSE WHO WORK, PREPARE AND ENJOY ACTITIITES THAT EXPOSE THEM TO THE ELEMENTS FOUND IN THE OUTDOORS BY DELIVERING INNOVATION. quality AND VALUE IN OUR GOODS AND SERVIES.

WE BELIEVE THERE IS NOT SUCH THING AS BAD WEATHER ONLY BAD CLOTHING OR GEAR. WE BELIEVE IN GOING WHERE THERE IS NO PATH AND LEAVING A TRAIL BY THINKING SOMETHING NOBODY ELSE THINGS. BUILDING SOMETHING NOBODY ELSE BUILDS OR IMPROVING SOMETHING THAT ALREADY EXISTS.

WE BUILD PRODUCTS THAT ARE DESIGNED WITH PURPOSE AND END USE IN MIND UTLIIZING THE NEEDS OF OUR CUSTOMERS AND THE ATTRIBUTES OF PROTECTION. MOBILITY AND STREGTH Durability.

Privacy Policy

This privacy policy discloses the privacy practices for (www.fortressclothing.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Orders

We request information from you on our online store. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Guarantee

lifetime guarantee on our winter products.

We guarantee our products for 60 days from time of purchase for manufacturing defects.